Returns and refunds

Return window

You may request a return within 7 days of delivery, provided the piece is unworn and unwashed, with all tags intact and in its original packaging.

What we cannot take back

Items that have been worn, washed, altered or damaged after delivery, and items returned without tags, cannot be accepted. Innerwear and customised or made-to-measure pieces are not returnable for hygiene and production reasons.

How to start a return

Email hello@thodadesi.com with your order reference and photographs of the item. We reply within 2 working days with pickup or return instructions.

Exchanges

Size exchanges are free once per order, subject to stock. If your size is unavailable we refund instead.

Refund timeline

Once the returned item reaches us and passes inspection, we initiate the refund within 3 working days. The amount reaches your original payment method within 5–7 working days after that, depending on your bank. Refunds are always made to the original payment method; we do not refund to a different account.

What we refund

We refund the item value. Shipping charges are refunded only where the item was faulty, damaged in transit, or not what you ordered. Return pickup for a change of mind is charged at ₹99.

Wrong or faulty items

If you received the wrong piece or a manufacturing defect, tell us within 48 hours of delivery with photographs. We cover return shipping and either replace the item or refund it in full, including shipping.

Cancellations

You can cancel any order before it is dispatched for a full refund. Email us with your order reference as soon as possible.

Contact us

[LEGAL ENTITY NAME]
[REGISTERED ADDRESS, CITY, STATE, PIN]
Email: hello@thodadesi.com
Phone: [SUPPORT PHONE] · Monday to Friday, 10am–6pm IST
GSTIN: [GSTIN]